Operations Services
Assuring Consistency in Availability, Security and Integrity

Enterprise Operations Management

The U.S. Department of Agriculture’s (USDA) Office of the Chief Information Officer (OCIO) manages the design, support, and security of information technology by USDA agencies. OCIO strategically utilizes information technology resources to improve the quality, efficiency and effectiveness of USDA services. TEG has provided OCIO with targeted technical enterprise solutions and customer support for over 10 years.

Commitment

The TEG team supported OCIO’s IT Infrastructure with:

  • The management of IT operations for the Office Automation Enterprise LAN, securing access connectivity to shared resources and the Internet/Intranet and providing ongoing system maintenance
  • The development, management and support of multiple database systems, shared applications, and website hosting
Results
  • Managed the full spectrum of USDA Help Desk Operations
  • Consolidated multiple help desks into a single enterprise Help Desk providing both phone and desktop support
  • Executed Network Management and Monitoring tasks using best practices and established tools and procedures
  • Implemented innovative and efficient solutions

With this engagement, TEG provided comprehensive Operations Management services with a unified approach to enterprise continuity and change management aligned with OCIO ‘s investment in IT resources.