TEG provides end-to-end IT enterprise wide service management that is scalable, reliable, and cost effective. Our certified professionals provide consistent, reliable support ensuring exceptional service levels of confidentiality, integrity and accessibility of their IT infrastructure critical to accomplishing their agency’s mission. The proof is in TEG’s exceptional record of service success often going beyond those established in the customer’s service level agreement (SLA).

TEG attracts and retains top performing certified IT professionals. Our professional technical staff members maintain industry certifications in their area of expertise organizations such as Microsoft, Cisco, Oracle, ITIL and UNIX.

TEG’s technical capabilities in IT Service Management include:

• IT Operations Management
  • Systems Design
  • Configuration Management
  • Desktop End User Computing Environment Management
  • Enterprise Systems Policy Implementation and Compliance Management (FDCC, HSPD12, FISMA, NIST etc)
  • Network Operations Management
  • Remote Access Solutions
  • Virtualization
  • Disaster Recovery
  • COOP
• IT Infrastructure Management
  • Scalable Infrastructure Strategy Planning
  • Capacity Planning
  • Infrastructure Security Management
  • Infrastructure Maintenance
  • Service Oriented Architecture (SOA)
  • Product Research and Sourcing
  • Program Management
  • Data Center Consolidation Services (Go Green)
  • Backup and Recovery Services
• Customer Support Services
  • Enterprise Call Centers
  • Service Desk/Help Desk – Levels 1,2,3
  • 24/7/365, Follow the Sun operational models
  • Executive Support Services
  • Customer Service Consulting/Training
  • Customer Care Quality Program – Assessment, Design, Deployment, Training